Our containers were designed with our customers in mind and our goal is to make your moving or storage experience as easy as possible. We know how important your stuff is and we have designed our containers to keep it safe and secure! Ground-Level Loading Makes Packing Easier The all-steel construction prevents water absorption and makes our containers the most weatherproof portable storage containers in the industry. Our containers are built with steel frames, walls, and doors to provide durable protection that wooden and plastic storage containers just can’t match. I would not recommend Pack Rat for your moving needs, especially the Utah location.Get a Quote All-Steel, Weatherproof, Portable Storage Containers I feel like none of this should have ever happened. he then told me he could compensate me $100 for the situation. the supervisor said if I wanted to file a for the broken tree, he could get the paperwork to my landlord as we are renting. I finally received a call from a supervisor at 5:30PM. He said nothing to me, put the 3rd pod in the driveway and took the 2nd empty one. When the driver showed up at 1:30PM, again with no call. She would email them and have someone call me back today. She informed she didn't have a supervisor available. This time I told the representative I didn't want to be transferred. I called back again and spent another 27 min on the phone. I called back and 54 min to get the same result. I hung up and called back to spend another 13 minutes on the phone without talking to a supervisor. I spent 47 minutes on the phone talking to a representative, and being transferred to a supervisor, that I never talked to. I went inside and tried to call customer service. This statement made me so mad as we have an HOA and NO parking on my side of the street. The driver then said "When he returned with my last pod, he was going to set in in the street". it was VERY unprofessional and a very poor example of customer service. I had HVAC guys at my house and, even they said, "what the heck is this guy think he is doing, and who does he think is talking to a customer like that". The driver proceeded to talk very loud at me. However, it is a big deal today as now the tree is very bare on one side. I told him it was not a big deal the other day as the branch was hanging low. The driver then said your husband said it was no big deal to break the tree. I asked why he didn't stop and let me move the branch? He proceeded to say, " It's your husband's fault for not being there to help him". The driver gets the pod on the truck and acts like nothing happened. Except the driver showed no regard that the pod was causing the limb to break. it very well could have been pushed up and then it would have been fine. As he is bringing the pod back to the truck, the pod gets stuck on a tree branch. The driver backs up and starts to load the pod. 16 the same driver shows up to pick up the empty pods. I asked if he would note my account to please call 1 hour before arrival. I advised the operator of the no call to let me know when they were coming, and the honking. I then scheduled the pickup of both empty containers for Oct. Around 2 PM he returned the same way no call and a honk when he arrived. He said he had some stuff to do, and he would be back. We asked the driver when we could expect the 2nd pod. My husband informed the driver it wasn't a big deal, and the branch was hanging low. While backing the first pod into the driveway the driver hit our tree and took down a pretty large branch. My husband had to go out and rearrange cars, so the pods could be set in the driveway due to our HOA. 12th 9AM, I hear a truck pull up in front of my house and honk. I was told I would get call 1 hour before delivery. I was informed that not every facility gives you a window. On Oct 11th I called customer service to ask what time I could expect the delivery. After getting all 3 pods filled, they were transported to Utah. the second and third pods went a lot smoother. Well that didn't happen the driver showed up at 12:44PM. She informed me they could not do it Wednesday, and the soonest it would be picked up Thursday first thing 8AM. I told the operator I needed the pod to be picked as it was at a Neighbor's house, and they were headed out of town for the weekend and the pod was blocking their UTV and trailer. I received a call Tuesday afternoon, saying they had over booked pickups and wouldn't be able to get to us until Thursday the 30th. I scheduled the first pod to be delivered Tuesday Aug 22nd, and for it to be picked up Tuesday Aug 29th. I had to have the pods delivered to friend's house because my driveway and street where on a hill. I scheduled a long distance move from Washington State to Utah.
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